Delivery & Returns

UK/EU Standard Delivery

Free delivery is available on all UK and EU orders over £150, and costs £6.00 for orders under £150.

You'll receive your order within 2-5 working days, delivered Monday to Friday excluding weekends. Outlying areas may take longer.

  • All orders on a standard service are delivered by Tracked 1st Class Royal Mail.
  • Once your parcel is shipped we’ll email you a tracking number so you can follow your order at www.royalmail.com/track-your-item
  • Your order will arrive between 7.30am and 6.00pm.
  • A signature is required for all deliveries.

    International Shipping

    International Shipping varies base on your location. The shipping cost will be calculated at check out.

    DHL carries our International deliveries, and you'll receive a tracking number once your order leaves our distribution center for use on the DHL website.

    We ship all international orders on a Delivery Duty Unpaid basis. This means prices are exclusive of all taxes and duties, inclusive of UK VAT. These charges are the responsibility of our customers, and you may be requested by the custom of your own country to pay these charges on delivery of your order. Please contact your local custom office for more information.

    • A signature is required for all deliveries.

      Our Return and Exchange Policy:

      We hope that you adore what you ordered from JUDY WU but, in the event that you don't, you have 14 days from receiving your order to arrange your return.

      Please request a Return Number by email us (sales@judywu.co.uk) your return request including the following information:

      1. Your order number.
      2. Which item(s) you would like to return, and tell us why.
      3. Confirm your original delivery address
      4. A receipt or proof of purchase.

      Returned items must conform to our returns policy:

      • Unsuitable items must be returned within 7 days of receiving your Return Number to JUDY WU, 9 Porchester Place, London W2 2BS by a trackable courier;

      • Item(s) must be returned unworn (other than to try them on), unwashed, undamaged and unused with all original tags attached. Accessories must be returned in the original boxes provided. Returns that are damaged or soiled or returned without their original JUDY WU labels may not be accepted and may be sent back to the customer;

      • Your item(s) should be returned in their original packaging to ensure the necessary protection when in transit, and please save your return tracking number until you have been notified that we have completed your refund;

      • Once your return has been received and it complies with our returns policy, we will refund you by your original payment method;
      • Returned items will be refunded excluding the cost of shipping.

      • Additional non-returnable items:
        Gift cards
        Made-to-Measure and bespoke items